Cookie and Privacy Policy

Privacy Policy for RunMoveTone.co.uk

Last Updated: 20th June 2025

This Privacy Policy explains how RunMoveTone.co.uk (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit and use our website. We are committed to protecting your privacy and handling your data responsibly and in line with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. What Information Do We Collect?

We collect different types of information from you when you use our website, especially when you sign up for our services, buy something, or just browse. This information helps us provide you with the best fitness experience.

• Information you give us directly:

  • Contact Details: Such as your name, email address, phone number, and postal address when you create an account, subscribe to our newsletter, or make a purchase.
  • Account Information: Your username and password.
  • Payment Information: Details like your credit card number, though we typically use secure third-party payment processors (e.g., Stripe, PayPal) so we don’t store your full card details ourselves.
  • Fitness & Health Information (Special Category Data): If you provide it voluntarily, this might include details about your fitness goals, exercise habits, any injuries or health conditions you tell us about, and your progress. We only collect this with your explicit consent.
  • Your Communications: Records of your emails, messages, or other communications with us (e.g., customer service inquiries).

• Information we collect automatically:

  • Technical Data: Your IP address, browser type and version, time zone setting, operating system, and platform. This helps us ensure our website works correctly for you.
  • Usage Data: Information about how you use our website, including the pages you visit, how long you stay on them, links you click, and your Browse path. This helps us understand what content is popular and how we can improve.
  • Cookies and Similar Technologies: We use cookies to make our website work better, remember your preferences, and understand how you use our site. Please see our separate Cookie Policy for more details.

2. How Do We Use Your Information?

We use your personal information for specific purposes, and we always have a valid legal reason (called a “lawful basis”) to do so under GDPR.

• To provide our services to you:

  • To set up and manage your account.
  • To process your orders and payments.
  • To deliver products or access to digital content.
  • To provide customer support and respond to your questions.
  • Lawful Basis: Performance of a contract with you.

• To improve and manage our website:

  • To understand how our website is used and make improvements.
  • To personalize your experience on our site (e.g., recommending content).
  • To ensure our website is secure and prevent fraud.
  • Lawful Basis: Our legitimate interests (to grow our business and improve our services) and in some cases, your consent (for personalized content).

• For marketing and communication:

  • To send you newsletters, promotions, and updates about our products and services, but only if you have given us your clear consent to do so. You can opt-out at any time.
  • To inform you about changes to our terms or services.
  • Lawful Basis: Your consent (for marketing emails) or our legitimate interests (for essential service updates).

• For health and fitness guidance (if applicable):

  • To offer personalized fitness advice, workout plans, or track your progress, only if you have explicitly provided us with this health-related data and given your consent for us to use it for these purposes.
  • Lawful Basis: Explicit consent (for special category data related to health).

• To comply with legal obligations:

  • To keep accurate records as required by law (e.g., for tax purposes).
  • To respond to legal requests or protect our legal rights.
  • Lawful Basis: Compliance with a legal obligation.

3. How Do We Share Your Information?

We do not sell your personal data to third parties. We may share your information with trusted third parties only when necessary and under strict conditions to provide our services or comply with legal requirements.

• Service Providers: We work with companies that help us run our website and services, such as:

  • Payment processors (e.g., Stripe, PayPal) to handle transactions.
  • Website hosting providers.
  • Email marketing services (e.g., Mailchimp) for newsletters (only with your consent).
  • Analytics providers (e.g., Google Analytics) to understand website usage.
  • These providers are only allowed to use your information to perform their services for us and must comply with strict data protection rules.

• Legal & Regulatory Authorities: We may share your information if we are legally required to do so, for example, in response to a court order or government request, or to protect our rights, property, or safety, or the safety of others.

• Business Transfers: If we sell or transfer parts of our business, your personal data may be part of that transfer. We will ensure that any new owner complies with this Privacy Policy.

4. How Do We Protect Your Information?

We take the security of your personal data very seriously. We use a range of technical and organisational measures to protect your information from accidental loss, unauthorised access, use, alteration, or disclosure. These measures include:

• Using secure servers.
• Encrypting data where appropriate (e.g., using SSL/TLS for website communication).
• Restricting access to your personal data to employees who have a legitimate need to see it.
• Regularly reviewing our security practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. How Long Do We Keep Your Information?

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

To decide how long we keep your data, we look at:

• The amount, nature, and sensitivity of the personal data.
• The potential risk of harm from unauthorised use or disclosure.
• The purposes for which we process your personal data and whether we can achieve those purposes through other means.
• Applicable legal requirements.

For example, we will keep your account information as long as your account is active. If you unsubscribe from marketing emails, we will remove your email from our marketing lists promptly.

6. Your Rights Under GDPR

Under GDPR, you have important rights regarding your personal data. We are committed to helping you exercise these rights:

• The right to be informed: You have the right to know how your personal data is being used (which this Privacy Policy aims to do!).
• The right to access: You can ask for a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure (“the right to be forgotten”): You can ask us to delete your personal data in certain situations.
• The right to restrict processing: You can ask us to limit how we use your personal data in certain circumstances.
• The right to data portability: You can ask for your personal data to be provided to you in a common, machine-readable format or to be transferred directly to another service provider.
• The right to object: You can object to us processing your personal data in certain situations, especially for direct marketing.
• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details below. We may need to ask for specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

7. Third-Party Websites

Our website may contain links to other websites that are not operated by us. This Privacy Policy only applies to runmovetone.co.uk. We are not responsible for the privacy practices of other websites, so we encourage you to read their privacy policies when you visit them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any updates on this page and change the “Last Updated” date at the top. We encourage you to review this policy regularly to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us:

Email: runmovetone@gmail.com

10. Complaints

If you are not satisfied with our response to a privacy concern or believe we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

• ICO website: www.ico.org.uk
• ICO helpline: 0303 123 1113

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