At RunMoveTone, we are committed to helping you reach your fitness goals. To ensure a fair and consistent service for all clients, the following policy applies to all bookings and purchases.
- Personal Training Sessions
Cancellations: A minimum of 48 hours’ notice is required to cancel or reschedule a session.
Late Cancellations: Sessions cancelled with less than 24 hours’ notice, or missed appointments (no-shows), will be charged at the full rate.
Lateness: If you arrive late, the session will still end at the scheduled time to avoid impacting subsequent clients. - Block Bookings & Packages
Expiry: All personal training blocks (e.g., 5 or 10-session packs) must be used within six months of the purchase date.
Refunds: Refund requests for unused sessions in a block booking must be made within 14 days of purchase. After 14 days, blocks are non-refundable but may be transferred to a friend or family member at my discretion. - Online Programmes & Digital Content
Immediate Access: Due to the nature of digital products (training plans, downloadable guides), these items are non-refundable once access has been granted or the files have been sent. - Clothing & Physical Merchandise
Returns: If you purchase RunMoveTone-branded apparel, you have 14 days to return the item for an exchange or refund.
Condition: Items must be unworn, unwashed, and in their original packaging with tags attached. - Exceptional Circumstances
We understand that life happens. If you suffer a long-term injury or a significant change in circumstances, please contact us directly to discuss pausing your package or arranging a partial refund.
For any other queries or exceptional circumstances, please contact [email protected]